If you have not received your funds, please check the following:
- A minimum of 3 hours have passed.
- The payment received 3-6 confirmations on the Blockchain. (You can go to www.blockchain.com to find out more information, just type the bitcoin address into the search box on the site. Make sure you choose Bitcoin (BTC) and not Bitcoin Cash (BCH)
Make sure you have entered the correct Bitcoin wallet address.