If you have not received your funds, please check the following:
- The time frame for withdrawal transactions depends on the traffic of the network that is being used.
- Make sure you have entered the correct Crypto wallet address.
There are a few payment statuses you will see when making a withdrawal. You will find the statuses below:
- A customer has requested a withdrawal.
- We have either requested additional information from you to which you would have received an email or we are completing part of our internal processes.
- Going through a standard security check.
- The transaction has been actioned by our team and is in the process of reaching you.
- Currently waiting for 3-6 confirmations on the Blockchain.
- Awaiting your Bitcoin Address.
- The withdrawal has been approved.
- We rejected the withdrawal (You will find the reason in the comments section).