How long do deposits usually take to credit my account?


Bitcoin or Bitcoin via 3rd party platform: 

Can usually take between 1-3 hours or when the payment receives 3-6 confirmations on the Blockchain.


If you have deposited funds into your account and they haven't credited, please check the following.


You inputted the right Bitcoin (BTC) address. 

You transferred Bitcoin (BTC) and not Bitcoin Cash.

Checked the www.blockchain.com website. You can enter the address in the search box.

Make sure you choose Bitcoin (BTC) and not Bitcoin Cash (BCH). 

Its the first time you are using the Bitcoin address (Even if we provided it to you in the same day). 


When using Bitcoin via 3rd party platform, you will be using your Debit/Credit card to purchase Bitcoin. To ensure the payment goes through, you would need to authorise your payment on the 3rd party providers site by checking your withdrawal request.


How would I know the status of my deposit?


You will notice one of the below statuses on the deposit section of your Asgardian account.