If you have not received your funds, please check the following: 

Bitcoin or Bitcoin via 3rd party platforms: 

  • A minimum of 3 hours have passed.

  • You inputted the right Bitcoin (BTC) address. 

  • You transferred Bitcoin (BTC) and not Bitcoin Cash.

  • Checked the www.blockchain.com website. You can enter the address in the search box.
  • Its the first time you are using the Bitcoin address (Even if we provided it to you in the same day). 

  • When using Bitcoin via 3rd party platforms, you will be using your Debit/Credit card to purchase Bitcoin. To ensure the payment goes through, you would need to authorise your payment on the 3rd party providers site by checking your withdrawal request.

There are a few payment statuses you will see when making a deposit. You will find the statuses below: 


  • A deposit request has been created.


  • The transaction has been sent to us and is in the process of reaching you.
  • Currently waiting for 3-6 confirmations on the Blockchain.


  • The deposit has been approved and credited to your account.


The deposit request has expired.