ThorFX: My Account Queries
The Support Pin is a security feature that we have implemented so that our agents can proceed with assisting you whilst also verifying that you are ...
Fri, 6 Jan, 2023 at 3:15 PM
If you are experiencing issues with updating the phone number on your account, make sure that you have done the following: Tap on Settings. ...
Fri, 6 Jan, 2023 at 3:17 PM
If you have previously uploaded a document and need to submit a new document, follow these steps: Tap on the Documents tab. ...
Fri, 6 Jan, 2023 at 3:17 PM
When completing KYC Verification, your documents will need to be reviewed in compliance with industry standard security checks. We try to have al...
Mon, 7 Mar, 2022 at 2:36 PM
Internal Transfers are carried out to move funds between your ThorFX wallets and live trading accounts. To carry out an Internal Transfer from your...
Thu, 22 Jun, 2023 at 11:27 AM
Once you have removed one of your live trading accounts, you will not be able to recover the account again. The action is irreversible. You are no...
Thu, 22 Jun, 2023 at 3:19 PM
At this moment in time, you are unable to change the address on your account directly yourself. Should you wish to proceed with updating the addr...
Mon, 7 Mar, 2022 at 2:37 PM
Internal Transfers are carried out to move funds between your ThorFX wallets and Live Trading accounts. Tap on the links below to follow a gui...
Thu, 22 Jun, 2023 at 3:19 PM
If you are unable to access your account, it could be because your account is locked. Your account can become locked for the following reasons: ...
Mon, 7 Mar, 2022 at 2:38 PM
If you have submitted your documents for KYC Verification and they have been rejected, it could be because of the following reasons: The corners of ...
Mon, 7 Mar, 2022 at 2:39 PM