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ThorFX: My Account Queries

ThorFX: Finding your Support Pin
The Support Pin is a security feature that we have implemented so that our agents can proceed with assisting you whilst also verifying that you are ...
Fri, 6 Jan, 2023 at 3:15 PM
ThorFX: Updating/Verifying your Phone Number
If you are experiencing issues with updating the phone number on your account, make sure that you have done the following: Tap on Settings. ...
Fri, 6 Jan, 2023 at 3:17 PM
ThorFX: Uploading Documents to your Account
If you have previously uploaded a document and need to submit a new document, follow these steps: Tap on the Documents tab. ...
Fri, 6 Jan, 2023 at 3:17 PM
ThorFX: Document Verification Timeframe
When completing KYC Verification, your documents will need to be reviewed in compliance with industry standard security checks. We try to have al...
Mon, 7 Mar, 2022 at 2:36 PM
ThorFX: Moving Funds from your Wallet to your Trading Platform
Internal Transfers are carried out to move funds between your ThorFX wallets and live trading accounts. To carry out an Internal Transfer from your...
Tue, 26 Dec, 2023 at 10:19 AM
ThorFX: Removing a Live Account From your Account
Once you have removed one of your live trading accounts, you will not be able to recover the account again. The action is irreversible. You are no...
Thu, 22 Jun, 2023 at 3:19 PM
ThorFX: Changing the Address on your Account
At this moment in time, you are unable to change the address on your account directly yourself. Should you wish to proceed with updating the addr...
Mon, 7 Mar, 2022 at 2:37 PM
ThorFX: Internal Transfer Types Guide
Internal Transfers are carried out to move funds between your ThorFX wallets and Live Trading accounts. Tap on the links below to follow a gui...
Thu, 22 Jun, 2023 at 3:19 PM
ThorFX: Proceeding with a Locked Account
If you are unable to access your account, it could be because your account is locked. Your account can become locked for the following reasons: ...
Mon, 7 Mar, 2022 at 2:38 PM
ThorFX: Rejected Documents Guide
If you have submitted your documents for KYC Verification and they have been rejected, it could be because of the following reasons: The corners of ...
Mon, 7 Mar, 2022 at 2:39 PM