If you have experienced some issues with a trade, our experts may investigate it for you. 


You will need to provide our team with the MetaTrader Account Number, Trade ID and any screenshots if you have any.


If you require assistance with a trade, follow the below steps:


  • If you are using the mobile app, please look at the screenshot below. 




  • If you are using a desktop/laptop, please look at the screenshot below. 



Once you obtain the request information, you will need to either send us an email or come onto our Live Chat and one of our Support Agents can assist you further.