I am having some issues with a trade, how do I proceed from here?
Whenever you are having an issue with a trade or noticed an issue with a trade, you will need to provide our Asgardian Support Agents with the MetaTrader Account Number, Trade ID and any screenshots if you have any.
How do I find the MetaTrader Account Number and the Trade ID?
Have a look at the below screenshots for guidance.
If you are using the mobile app, please look at the screenshot below.
If you are using a desktop/laptop, please look at the screenshot below.
What do I do once I have the information?
You will need to either send us an email or come onto our Live Chat and one of our Asgardian Support Agents can assist you further.