If you have previously uploaded a document and need to submit a new document, follow these steps:

  • Tap on the Documents tab.

  • Select the Document Type from the drop-down menu.

  • Select the form of documentation you are going to upload.

  • Add a note if you wish in the Note text box.

  • Tap on Upload a Doc.

  • If you are going to provide us with an Identity document, please ensure that the ID document has not expired. It needs to be valid.

  • If you are going to provide us with a proof of address document, please ensure that it has been issued within the past 3 months (90 days). For example; if you had to upload a document on the 8th of August, the issue date showing on the document would need to be from the 8th of February onwards and not before that date.